Frequently Asked Questions

Find answers to frequently asked questions about us, our amenities, policies, location and the surrounding area.

We are located at kilometer 298 Riviera Maya, Playa del Carmen, Quintana Roo, Mexico, 77710

Visit our Contact Us page for detailed directions.

Fairmont Mayakoba strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Visit our Accessibility page for more information.

Cancun International Airport (CUN) is located approximately 30 miles (48 kilometers) from Fairmont Mayakoba.

Travel time by car is approximately 40 minutes.

Yes. The Fitness Centre is open 24 hours a day, 7 days a week.

Visit Watersports & Fitness for more information.

Yes. The Fairmont Spa is open daily, 8:00 am – 8:00 pm, offering an indoor-outdoor haven with restful views of the Yucatan rainforest. The spa includes:

20 private treatment rooms
2 luxurious couple’s suites
Exclusive boutique
Rooftop mineral pool
Steam rooms
Saunas
Separate men’s and women’s locker rooms.
Mayan-inspired signature experiences

Personal transfers are offered and can be arranged through the resort concierge or directly at the travel agency located at the hotel (independent concession) – [email protected]

All Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room). The resort does not have self-park parking lots.

Visit our Getting Here page for more information.

We have bundled together our most popular amenities and activities under one resort experience fee of $30 USD per adult (ages 18+) per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer.

Contact our concierge to enjoy all these memorable experiences:

$20 credit to Sweet Spot at El Pueblito per room per stay*
$25 credit to yoga and fitness classes per room per stay*
$40 credit for a relaxing massage at Fairmont Spa per room per stay (Not applicable to Body Treatments, Facials or Beauty Salon Services)*
High-speed internet
Valet parking
On-property transportation (chauffeured golf carts)
On-property bird watching boat tour
Watersport activities: catamaran tour, kayaks, stand-up paddleboards, snorkeling masks and boogie boards
Beach activities: beach volleyball, soccer tournaments, sand toys and beach games
Use of bicycles throughout the resort
Transportation to El Pueblito, El Camaleón and other Mayakoba resorts**

*Some restrictions may apply
** Some services are subject to schedule.

Yes. Fairmont Mayakoba welcomes cats or dogs weighing less than 25 pounds. There is an additional fee of $25 USD (plus tax) per pet per day, which includes cleaning and exclusive pet amenities.

For additional information, download our Pet Policy.

Yes. The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation, and directions to major attractions. Advance bookings are recommended, please email us or phone +1 800 540 6088 for further information.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.